Service Terms & Conditions

Effective Date: January 01, 2025

WLC Media Ltd trading as BIG ZEN AI (“BIG ZEN AI,” “we,” “us,” or “our”), including all of its related applications, dashboards, and platforms (collectively, the “Website”), is owned and operated by WLC Media Ltd. By using, installing, or accessing the Website or Services (as defined below), or by signing or clicking to accept these terms, you agree to be bound by these terms and conditions (the “Terms” or “Agreement”).

If you are using a BIG ZEN AI Service on behalf of a company, organisation, or other entity, “Client” or “you” refers to that entity, and you confirm that you have the legal authority to bind the entity to this Agreement.

This Agreement incorporates by reference any Subscription Documentation (e.g., proposals, order forms, or statements of work) executed between you and BIG ZEN AI, as well as any policies or exhibits linked to or referenced in this Agreement.

1. Definitions

1.1. Confidential Information

Confidential Information means any technical, financial, business, or operational data exchanged under this Agreement, identified as confidential at the time of disclosure, or which a reasonable person would understand to be confidential based on the context of its disclosure.

1.2. UK GDPR

Refers to the General Data Protection Regulation as incorporated into UK law under the Data Protection Act 2018.

1.3. Territory

The United Kingdom, unless otherwise expressly stated in the Subscription Documentation.

2. Services

2.1. Services Overview

BIG ZEN AI provides a multi-product platform that includes tools such as reputation management, communication tools (e.g., messaging and appointment scheduling), automation tools, and other related services (collectively, the “Services”).

Details of the specific Services you have purchased will be outlined in the relevant Subscription Documentation.

2.2. Modifications to Services

BIG ZEN AI reserves the right to modify or discontinue any part of the Services. If changes materially reduce the functionality of a Service, you may terminate this Agreement and receive a pro-rata refund of any unused pre-paid fees.

2.3. Additional Terms

Your use of certain features may be subject to additional terms or policies linked to this Agreement. By using such features, you agree to these additional terms.

3. Use Rights and Restrictions

3.1. Use of Services

Subject to the terms of this Agreement, BIG ZEN AI grants you a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes within the UK.

3.2. Account Responsibilities

You are responsible for maintaining accurate account information and ensuring that your login credentials are secure. BIG ZEN AI is not liable for unauthorised access to your account resulting from your failure to safeguard your credentials.

3.3. Prohibited Uses

You must not:

  • Resell, distribute, or sublicense the Services to any third party.

  • Attempt to reverse engineer or duplicate the underlying technology of the Services.

  • Use the Services in violation of applicable UK laws, including the Consumer Rights Act 2015 or Data Protection Act 2018.

4. Data Protection and Privacy

4.1. Data Protection Compliance

BIG ZEN AI processes Client Data in accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

4.2. Client Data Rights

You retain ownership of all data you submit to BIG ZEN AI. By using the Services, you grant BIG ZEN AI a licence to process your data as necessary to provide the Services.

4.3. Data Storage and Retention

BIG ZEN AI will store data securely during the subscription term. Upon termination of this Agreement, BIG ZEN AI reserves the right to delete your data unless legally required to retain it.

5. Fees and Payment

5.1. Subscription Fees

All fees are specified in your Subscription Documentation and are payable in GBP (£). Unless otherwise stated, payments are due monthly in advance.

5.2. Payment Terms

If payment is not received within 30 days of the due date, BIG ZEN AI may suspend your access to the Services until full payment is made.

5.3. Taxes

All fees are exclusive of VAT, which will be charged at the applicable rate.

6. Term and Termination

6.1. Agreement Term

This Agreement remains in effect until terminated by either party. Subscriptions automatically renew unless cancelled in writing at least 30 days before the end of the current term.

6.2. Termination by BIG ZEN AI

We may terminate this Agreement immediately if you breach its terms, fail to make payments, or violate UK laws while using our Services.

6.3. Post-Termination

Upon termination, your access to the Services will cease, and BIG ZEN AI will delete your data unless retention is required by law.

7. Limitation of Liability

To the fullest extent permitted by UK law:

  • BIG ZEN AI will not be liable for indirect or consequential damages.

  • Our total liability for any claim is limited to the amount you paid for the Services in the 12 months preceding the claim.

Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

8. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. General

9.1. Amendments

BIG ZEN AI may update these Terms with 30 days’ notice. Continued use of the Services after this period constitutes acceptance of the updated Terms.

9.2. Force Majeure

Neither party is liable for delays caused by events beyond their control, such as natural disasters, strikes, or government actions.

9.3. Entire Agreement

This Agreement, along with the Subscription Documentation, constitutes the entire agreement between the parties and supersedes any prior agreements.